Associate Director, People Infrastructure and Systems Innovation

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Website Clinton Health Access Initiative, Inc. (CHAI)

Associate Director, People Infrastructure and Systems Innovation

Organization: Clinton Health Access Initiative (CHAI)
Program: Human Resources
Location: United States or a CHAI Program Country (pending country leadership approval and work authorization)
Type: Full-time | Telecommute: Yes

About CHAI

The Clinton Health Access Initiative (CHAI) is a global health organization dedicated to saving lives and reducing the burden of disease in low- and middle-income countries. Founded in 2002 to expand access to HIV/AIDS treatment, CHAI has since broadened its scope to tackle a wide range of global health challenges, including infectious and non-communicable diseases, maternal and child health, nutrition, and health systems strengthening.

CHAI partners with governments and the private sector to build sustainable, high-quality health systems and scale solutions nationally. With teams in more than 40 countries, CHAI’s mission is powered by the passion, talent, and diversity of its staff.

Learn more: www.clintonhealthaccess.org

Position Summary

CHAI is seeking an Associate Director, People Infrastructure and Systems Innovation to lead the transformation of its HR operations. This role will oversee the implementation of CHAI’s first global Human Resources Information System (HRIS), redesign lifecycle processes, and drive automation and knowledge management improvements.

The Associate Director will ensure HR operations are scalable, efficient, and compliant, while building robust HR analytics that inform strategic decisions. The role will also directly manage two staff members and collaborate with cross-functional teams across IT, Finance, Payroll, and country HR teams.

Key Responsibilities

HR Systems Transformation & Data Integrity

  • Lead the global rollout of CHAI’s first HRIS, moving from manual processes to systematized solutions.

  • Ensure systems meet global compliance, automation, and reporting needs.

  • Maintain strong governance, data integrity, and security protocols.

  • Oversee change management and staff communication for successful adoption.

Operational Efficiency & Lifecycle Process Redesign

  • Redesign and standardize employee lifecycle processes (onboarding, offboarding, employment changes).

  • Introduce SLAs, KPIs, and automation to improve efficiency and reduce operational risk.

  • Develop global SOPs and documentation to ensure consistency and compliance.

Knowledge Management

  • Integrate knowledge management tools with the HRIS for unified employee experience.

  • Promote best practices in information architecture, governance, and knowledge sharing.

  • Identify innovative tools to enhance knowledge discovery and collaboration.

HR Metrics, Reporting & Strategic Planning

  • Provide strategic direction for HR metrics aligned with organizational priorities.

  • Develop dashboards and reporting tools (using Power BI, Tableau, or SQL).

  • Analyze trends, identify gaps, and provide insights for leadership decision-making.

People Management & Team Leadership

  • Directly manage a Senior Manager, HR Systems and Manager, HR Operations.

  • Provide mentorship, coaching, and growth opportunities.

  • Foster a collaborative, accountable, and mission-driven team culture.

Qualifications

Required:

  • Bachelor’s degree with 7+ years of progressive experience in HR operations and/or global systems implementation.

  • Proven track record leading HRIS implementation and managing systems integration.

  • Strong knowledge of HR lifecycle processes and global compliance.

  • Experience streamlining workflows through automation and systems innovation.

  • Hands-on experience with knowledge management systems.

  • Skilled in HR metrics, data visualization, and storytelling using Power BI, Tableau, or SQL.

  • Strong project management, organizational, and leadership skills.

  • Excellent interpersonal and cross-cultural communication abilities.

Preferred:

  • Familiarity with international labor compliance, especially in nonprofit or development settings.

  • Experience with total rewards or compensation systems.

Why Join CHAI?

  • Lead a transformative HR systems project with global impact.

  • Collaborate with diverse teams across more than 40 countries.

  • Drive change at the intersection of HR, technology, and global health.

  • Be part of an organization committed to equity, inclusion, and sustainable health access.

How to Apply

Submit your application via the CHAI Careers Portal:
👉 www.clintonhealthaccess.org

Applications will be reviewed on a rolling basis. Early applications are strongly encouraged.

To apply for this job please visit careers-chai.icims.com.

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