Virtual Caseworker – Virtual Reception & Placement (IRC)

Organization: International Rescue Committee (IRC)
Location: Remote – United States (New York, NY listed)
Job ID: req58659
Category: Social Work & Community Development
Type: Full-time, Fixed Term (through 12/31/2025)
Compensation: $20.20 – $26.80 per hour (USD)
Open to Expatriates: No
Eligibility: Only open to current or former IRC employees

About the IRC

Founded in 1933, the International Rescue Committee (IRC) is one of the world’s largest humanitarian NGOs, operating in over 40 countries and 29 U.S. cities. The IRC responds to global crises by restoring health, safety, education, and economic stability to people affected by conflict and disaster.

Position Overview

The Virtual Caseworker will provide virtual case management and direct assistance under the Virtual Reception & Placement (VR&P) program. The primary caseload will consist of Afghan walk-in Special Immigrant Visa (SIV) holders within 90 days of arrival, with additional refugee cases as assigned throughout FY2025.

Key Responsibilities

• Manage assigned caseloads, ensuring timely delivery of all core services and per capita direct assistance to each client.

• Establish and maintain relationships with local agencies to connect clients with needed services and benefits.

• Ensure accurate and compliant documentation of all case files per program guidelines.

• Support the team during monitoring visits by IRC, state, or federal agencies.

• Provide responsive and client-centered service delivery through timely interventions.

• Perform other duties as assigned.

Qualifications

Required:

• Bachelor’s degree in social work or a related field (preferred).

• At least 2 years of experience in USRAP Reception & Placement case management.

• Experience with virtual case management strongly preferred.

• Fluency in English (written and spoken) and proficiency in Dari or Pashto is required.

• Strong organizational skills and the ability to manage competing priorities effectively.

• Proficiency with Microsoft Teams, case management databases, and email.

• Experience using Evidence to Outcomes (ETO) software preferred.

• Familiarity with resettlement in California, Virginia, Texas, or Florida is an asset.

• Demonstrated ability to work effectively in a team-oriented, cross-functional environment.

Working Environment

• This is a fully remote position within the United States.

Benefits

• 403b retirement plan with immediately vested matching

• Sick leave

• Access to Employee Assistance Program (EAP) for mental health and crisis support