U.S. Operations Intern (Remote – United States)

Location: Remote (U.S.-based only)
Type: Internship (Part-Time, 24–32 hours/week)
Duration: July 15, 2025 – December 31, 2025
Monthly Stipend: $800 (taxable)

About Kiva

Kiva is a global nonprofit founded in 2005 with a mission to expand financial access and support underserved communities. Through its crowdfunding platform, Kiva enables individuals to lend as little as $25 to help borrowers around the world — from women entrepreneurs and refugees to small farmers and climate-conscious businesses. More than two million lenders have contributed over $2 billion in loans to five million borrowers across 100+ countries.

Kiva is a digital-first organization with hubs in San Francisco, Nairobi, Bogotá, and Bangkok, supported by 130+ full-time staff and over 700 volunteers worldwide.

Internship Program Overview

Kiva’s Internship Program offers a hands-on learning experience for individuals passionate about microfinance, technology, and nonprofit operations. As a Kiva intern, you’ll receive mentorship, participate in skill-building workshops, and contribute directly to impactful projects. This remote, U.S.-based role provides valuable exposure to nonprofit management and financial inclusion.

About the U.S. Program

Kiva U.S. is a direct-to-borrower program that provides 0% interest, no-fee loans to financially excluded entrepreneurs across the United States. The program focuses on expanding access to capital for underserved groups including women, people of color, and the underbanked. It also promotes connections between borrowers and local technical assistance providers.

Role Overview

The U.S. Operations Intern will work closely with Kiva’s U.S. Operations team, supporting entrepreneurs from loan application to fundraising and beyond. You will help manage borrower communications, screen loan applications, and contribute to process improvements that enhance the borrower experience. This role also offers opportunities to engage in cross-functional projects in data analysis, product design, communications, and impact storytelling.

Key Responsibilities

• Review and approve U.S. loan applications

• Support borrowers via text and phone during the fundraising process

• Assist with delinquency management and repayment plans

• Contribute to operational improvements and pilot new systems

• Collaborate with the Partnerships team to enhance partner experiences

• Conduct feedback analysis from applicants and partners to improve service delivery

• Gather borrower stories to support impact communications

• Help improve internal training materials for Capital Access Managers

Preferred Qualifications

• At least 21 years old by July 15, 2025

• Must be authorized to work in the U.S. (no visa sponsorship)

• Strong communication and relationship-building skills

• Analytical and detail-oriented with strong problem-solving ability

• Self-motivated and comfortable working independently

• Experience in Google Workspace; Excel and Word proficiency preferred

• Organized and adaptable, with an interest in startup-style environments

Benefits and Perks

• $800/month stipend (taxable income)

• Access to professional development and skills workshops

• Networking opportunities with the global Kiva team and alumni

• Optional participation in employee resource groups and social events

• Personalized references for successful interns

Please confirm your availability for the full internship term before applying.