Job Title: Technical Service Director

Organization: Tiko
Location: Remote (Kenya, Uganda, South Africa, Ethiopia, Burkina Faso, or Zambia preferred)
Application Deadline: Open until filled

About Tiko

Tiko is a mission-driven organization striving to empower youth across Sub-Saharan Africa to access scalable and verified sexual and reproductive health (SRH) services. Operating in six key markets, including Kenya, Ethiopia, Uganda, South Africa, Burkina Faso, and Zambia, Tiko leverages technology, partnerships, and localized solutions to enhance public health outcomes.

Role Overview

As Technical Service Director, you will play a pivotal role in shaping Tiko’s implementation of Sexual and Gender-Based Violence (SGBV), Mental Health services, and quality assurance programs. Reporting directly to senior leadership, you will lead the Quality Services and Partnerships departments while working closely with governments, funders, and implementing partners to ensure high standards and alignment across Tiko’s markets.

Key Responsibilities

Strategic Leadership

Develop a comprehensive strategic plan to integrate technical services into Tiko’s operations across all markets.
Standardize user journeys for technical services to ensure consistency and quality in delivery.
Align services with national guidelines and international best practices.

Program Implementation

Oversee the delivery of SGBV, Mental Health, and Quality Services across Tiko’s markets.
Build and manage partnerships with governments, implementing partners, and funders to strengthen service offerings.
Ensure capacity building within teams to meet new technical standards and ensure deliverables.

Monitoring, Evaluation, Research, and Learning (MERL)

Lead research efforts to gather evidence-based insights on SGBV, Mental Health, and Quality Assurance.
Collaborate with internal teams and external partners to publish findings and establish Tiko as a thought leader.

Documentation & Capacity Building

Document learnings from new initiatives to refine strategies and inform future programming.
Strengthen internal capacity to deliver high-quality technical services through training and mentorship.

About You

Skills & Attributes

Strategic thinker with the ability to operationalize complex public health programs.
Exceptional leadership skills with experience building and scaling departments.
Strong collaboration skills, especially in working with governments and funders in Sub-Saharan Africa.
Excellent project management and analytical skills, with a keen eye for detail.
Comfortable working in a fast-paced, dynamic environment with competing priorities.

Experience

Mandatory: Background in Public Health with proven experience designing and measuring public health programs.
Minimum of 10 years working on SGBV, Mental Health, Quality Assurance, and partnerships.
At least 3 years of leadership experience in a similar role.
Proven experience in SRH programs targeting adolescents and young people.
Knowledge of MERL methodologies; experience in digital health is a plus.

Compensation & Benefits

Salary Brackets (Monthly Gross):

South Africa: R78,828 – R118,242
Kenya: Ksh574,706 – Ksh862,059
Ethiopia: €3,594 – €5,391
Burkina Faso: CFA1,761,600 – CFA2,642,400
Uganda: UGX18,083,325 – UGX27,124,987

Additional Benefits

Great secondary benefits.
Personal development budget.
Unlimited holidays (team coordination required).
Significant growth opportunities in a fast-expanding organization.
A trust-based, flexible work environment with minimal regulations.

How to Apply

Submit your application, including a tailored CV and cover letter, via Tiko’s official application portal. Applications are reviewed on a rolling basis.

Recruitment Notice

Tiko adheres to high standards of integrity and privacy. All candidates will undergo reference and background checks to ensure alignment with organizational values and Inter Agency Misconduct Disclosure Scheme policies.

To apply for this job please visit triggerise.bamboohr.com.