Product Director – Salesforce Sales Cloud (Remote, Eastern Time Zone)

Organization: American Red Cross
Location: Fully Remote (U.S.-based, Eastern Time Zone preferred)
Position Type: Full-time
Salary Range: $140,000 – $150,000/year
Application Deadline: Open until filled (minimum 5 business days posted)

Summary

The American Red Cross is hiring a Product Director to lead its Salesforce Sales Cloud platform used by fundraising teams to manage donor relationships. This fully remote role requires strong experience in fundraising/sales processes, Salesforce Sales Cloud product management, and agile methodologies. As a hands-on leader, you’ll manage a small team and own the product vision, roadmap, and continuous improvement efforts to drive mission impact through innovative CRM solutions.

Key Responsibilities

• Lead and mentor a small product team (Product Manager, Designer, Analyst)

• Define product strategy and roadmap aligned with organizational goals

• Conduct discovery and design workshops with stakeholders

• Champion intuitive user experience using human-centered design methods

• Translate user needs into user stories and acceptance criteria

• Manage backlog, sprint planning, and product reviews using Agile practices

• Oversee data integration and reporting across all fundraising units

• Explore innovations (e.g., AI) to enhance functionality

• Track KPIs and make data-driven decisions

Required Qualifications

• Bachelor’s degree (or equivalent) in business, computer science, information systems, or related field

• Minimum 7 years’ experience in fundraising/sales and product/application management

• At least 5 years of staff and team leadership experience

• Proven experience with Salesforce Sales Cloud (Nonprofit Cloud a plus)

• Proficiency in Agile methods and tools (e.g., Jira)

• Familiarity with human-centered design and product discovery techniques

Preferred Qualifications

• Salesforce certifications: Administrator, Sales Cloud, Experience Cloud, Data Cloud

• Experience with SAFe (Scaled Agile Framework)

• Experience using tools like Lucid, Mural, WalkMe, or Heap

• Strong communication and stakeholder collaboration skills

• Technical proficiency in Apex or Lightning Components

Benefits

• Medical, dental, and vision coverage

• Flexible and Health Spending Accounts

• Generous PTO starting at 19 days/year

• 11 paid holidays

• 401(k) with 6% match

• Paid family leave

• Short and long-term disability insurance

• Recognition and service awards

• Fully remote work option