Manager, Mid-level Giving

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  • USA

International Rescue Committee

Manager, Mid-level Giving

International Rescue Committee (IRC)
Location: New York, NY (Fully Remote – U.S.-based only)
Category: Business Development & Fundraising
Type: Full-Time, Regular
Compensation: $70,000 – $72,000 (Annual)
Application Opening Date: June 12, 2025

About IRC

The International Rescue Committee (IRC) responds to the world’s most severe humanitarian crises, helping people survive, recover, and regain control of their future. With operations in over 40 countries and 29 U.S. cities, the IRC works to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster.

Job Overview

The Manager, Mid-level Giving supports the operations and execution of the IRC’s mid-level giving program, engaging donors who contribute between $1,000 and $19,999 annually. This position blends donor communications, project management, campaign coordination, and high-touch service delivery.

The Manager reports to the Senior Officer of Mid-Level Giving and ensures that donors receive a donor-first experience across all engagement channels including mail, email, telemarketing, SMS, and paid media.

Key Responsibilities

Donor Communications & Concierge Support (40%)

  • Respond to donor inquiries (calls, emails, correspondence) with high-quality service

  • Maintain and update donor records in CRM (Salesforce)

  • Research and resolve donor issues, track status and provide timely follow-up

  • Identify and escalate high-value opportunities or concerns

  • Assist in managing the donor insight panel and concierge programs

Campaign Coordination (20%)

  • Coordinate campaign execution across all channels (direct mail, digital, telemarketing, SMS)

  • Support vendor communication, creative review, landing page setup, and acknowledgments

Project Management (20%)

  • Track campaign timelines and deliverables using Monday.com and internal systems

  • Maintain standard operating procedures and workflow documentation

Events & Engagement (10%)

  • Collaborate with Events and Engagement teams to organize virtual donor events

  • Manage attendee logistics and post-event follow-up

Reporting & Operations (10%)

  • Support segmentation, coding, and donor feedback tracking

  • Assist with invoice reconciliation and expense monitoring

Candidate Profile

Education & Experience

  • Bachelor’s degree in communications, marketing, or equivalent experience

  • At least 3 years in fundraising, donor relations, or nonprofit marketing

  • Experience managing high-touch or high-volume donor interactions

  • Familiarity with direct marketing and campaign workflows

Skills & Competencies

  • Excellent written and verbal communication skills

  • Strong customer service orientation with empathy and professionalism

  • Attention to detail and ability to manage multiple priorities

  • Proficiency with Salesforce, Monday.com, Microsoft Office

  • Team-oriented and proactive in a remote, cross-cultural environment

  • Comfortable learning new digital tools and processes

Working Environment

  • Fully remote (U.S. based)

  • Requires ability to manage at-home workspace and collaborate virtually

Compensation & Benefits

  • 20–25 days of paid time off (based on tenure)

  • 10 sick days + 10 U.S. holidays

  • Medical ($143/month), dental ($6.50/month), and vision ($5/month) insurance

  • 403(b) retirement plan with immediate match

  • Disability and life insurance

  • Employee Assistance Program

Equal Opportunity Employer

IRC is an equal opportunity employer. All qualified applicants are considered regardless of race, religion, sex, gender identity, national origin, age, disability, or other legally protected status.

How to Apply

Apply through the IRC careers portal referencing Job ID: req58486. Priority will be given to current or recently employed IRC staff.

To apply for this job please visit careers.rescue.org.

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