Digital Communications Coordinator (Maternity Cover) – CLAPA (UK Remote)

Organisation: Cleft Lip and Palate Association (CLAPA)
Location: Home-based within the UK, with two in-person meetings per year in London
Contract Type: Fixed-Term (Maternity Cover, up to 12 months)
Hours: Full-time (35 hours/week)
Salary: Up to £30,000 per annum (depending on experience)
Application Deadline: Friday, 1st August 2025 at 9:00am
Interview Date: Tuesday, 12th August 2025 (remote)
Start Date: From Monday, 15th September 2025

About CLAPA

The Cleft Lip and Palate Association (CLAPA) is the national charity supporting individuals and families affected by cleft lip and palate across the United Kingdom. CLAPA empowers people affected by cleft to navigate their journey, connect with peers, and use their voices to influence the future of care. Their vision is that no one affected by cleft in the UK should face the journey alone.

Role Overview

CLAPA is recruiting a Digital Communications Coordinator to lead and implement the charity’s digital communications strategy. This is a hands-on role ideal for someone passionate about community engagement and digital storytelling, with experience managing social media, email campaigns, and digital content creation.

Working closely with teams across CLAPA, the Coordinator will take responsibility for creating, scheduling, and evaluating online communications that strengthen connections with the cleft community. This role also helps maintain a consistent, accessible, and strategic voice across all platforms.

Key Responsibilities

• Implement and oversee CLAPA’s digital communications across social media and email

• Develop and schedule engaging, accessible content aligned with campaign goals

• Respond to online enquiries and manage community interactions

• Collaborate with internal teams to support communications across services and campaigns

• Monitor and evaluate the performance of digital campaigns using analytics tools

• Ensure all digital communications adhere to CLAPA’s brand guidelines and tone of voice

Qualifications and Experience

Essential:

• Strong knowledge of digital communications strategies and tools

• Proven experience managing content for social media and email platforms

• Excellent writing and editing skills with attention to tone, clarity, and accessibility

• Confidence using analytics tools to guide decision-making

• Ability to manage multiple projects, meet deadlines, and work independently

Desirable:

• Experience working with health or charity organisations

• Understanding of community engagement practices

• Familiarity with accessibility standards and inclusive design

Benefits

• 25 days paid annual leave (pro rata) plus bank holidays and Christmas closure

• Flexible working hours and access to unpaid leave and TOIL

• One additional day off during your birthday month

• Access to an Employee Assistance Programme and free eye care vouchers

• 5% non-contributory pension scheme

• Remote-first work culture with a supportive and inclusive team

How to Apply

Please submit your application via the online form on CLAPA’s website.
You may also request the application form in another format by emailing: info@clapa.com (subject: “Digital Communications Coordinator – Recruitment Pack Request”).

Note: Applications may close early if high volume is received. Shortlisted candidates will be invited to interview and may be asked to complete a task. A Criminal Record Disclosure form will also be required.

If you have not heard from CLAPA by Friday 15th August 2025, please assume your application was unsuccessful.