Customer Service Agent (Remote, Mexico) – albo

Location: Ciudad de México (À distance / Remote)
Company: albo
Contract Type: Full-time
Team: Product – B2B Platform Support

About albo

albo is a leading fintech company in Mexico, providing innovative financial products for individuals and small businesses. Our mission is to bring financial freedom to everyone, everywhere.

As part of our customer success team, you’ll play a critical role in supporting business clients (B2B) on our digital platform, ensuring a smooth, efficient, and professional customer experience.

Key Responsibilities

• Deliver written support to business clients with flawless spelling and grammar in Spanish, maintaining a professional and aligned tone

• Conduct virtual meetings with clients when needed to address concerns or questions clearly and professionally

• Understand each client’s needs thoroughly, make decisions within defined frameworks, and escalate issues as necessary

• Follow up on escalated cases with internal teams to ensure proper resolution

• Document all customer interactions in the CRM (e.g., Zendesk or Hubspot) for process traceability

• Identify opportunities for improving the customer experience and proactively propose solutions

Profile and Requirements

• Completed university degree (or currently a graduate-level student)

• At least 1 year of experience in B2B customer service, ideally in digital or tech environments

• Strong written and verbal communication skills with a solutions-oriented approach

• Experience using CRM systems, Google Suite, and Microsoft Office (especially Excel and Word)

• Impeccable spelling and grammar, with attention to detail

• Analytical thinking, prioritization skills, and decision-making ability

• Proactive, empathetic, and customer-focused mindset